Project Implementation Officer
30,000.00 - 35,000.00
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As a Project Implementation Officer, you must effectively communicate and understand the client's needs.
Job Summary
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
Responsibilities
- Understands BPO concept, strategy, goals and objectives from key performance indicators to operational metrics
- Develop Project Plan/ Project Book for all start-up accounts
- Communicate project details effectively to stakeholders and other department
- Conduct weekly call updates to Clients on the status of each Implementation Stages
- Leads multiple projects as assigned by the Director of Business Operations
- Ensure that Service Level Agreements (SLAs) and Key Performance Metrics are met
- Support and develop staff to improve efficiency and performance of the team
- Drive and track process parameters critical to quality and process
- Attend regular meetings with Management and client
- Develop project management practices for team and coach/mentor team members, internal and external to the team
- Proactively contribute ideas and give timely feedback to the Management Team
- Submit weekly and monthly report to the client and Director of Business Operations
- Disseminate client-specific information in a timely manner
- Drive a positive and healthy working environment
- Do any adhoc duties to be assigned by the Director of Business Operations
Requirements
- Candidate must possess at least a Bachelor's/College Degree
- At least 3 years’ experience in a client facing role and being responsible for overall relationship development and ownership
- Positive attitude, pleasing personality, passionate and self-motivated
- Understand client’s needs, participate in solutions development and effectively communicate to clients
- Good background and experience in Project Management
- Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concept is an advantage
- Collaborate and motivate internal departments to ensure client needs are met and delivered
- Demonstrates ability to develop and implement process improvement initiatives
- Has Excellent written and oral communication skills
- Proficient in a Microsoft Office Environment, specifically Word, PowerPoint and Excel
- Willing and able to work on a shifting schedule and holiday
- Must be willing to work in Ortigas and Cubao
- Can start immediately
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