We are hiring a Learning and Development Trainer who will develop and update the training curriculum by coming up with the best resolutions and applying them accordingly. Apply now!
Job Summary
HMO on Day 1
Receive promising perks and rewards
Experience travel opportunities
Get recognized for what you do
Achieve work-life balance
Improve exponentially with enhanced learning
Responsibilities
To train, support and mentor associates on required skills per client request
To assist the Training Supervisor with tasks and responsibilities related to the post
To set a timeline or training calendar cycle, which promotes increased operational efficiency
To carry out strict process compliance on all levels within the team
To update and review training plans that adapt to business needs
To participate and contribute on weekly, bi-weekly and monthly business review meetings
To administer Learning and Performance Needs Analysis (LPNA) on current team members
To conduct and develop effective training techniques or methods to new hires and existing team
members
To identify and provide essential information for the trainees' and team members’ development and needs
To develop and update training curriculum through coming up with the best resolutions and applying it accordingly
To ensure high customer satisfaction through conducting NPS surveys at a defined frequency
To plan and provide training support and development plans for team members
To come up and conduct refresher training for existing team members that develop key skills that are essential for their respective accounts and roles Design and implement training programs
Evaluate the outcomes of training sessions and maintain records of trainees’ progress and achievements
To facilitate or manage soft skills training such as for back-office, voice, leadership and customer experience
Requirements
Must be a college graduate or completed at least 2-years in college
Proven background and/or experience in Designing, Planning, Rollout, Follow Through and Evaluation of Organizational Training Initiatives
Proven background and/or experience working/collaborating directly with clients/stakeholders in proposals, training delivery, presentations, follow throughs and business reviews
Amenable to flexible work schedules and flexible working hours as determined by business need/s
Willing to be assigned for both Ortigas, Pasig City and/or Cubao, Quezon City
