Customer Support Specialist (Freight Forwarding)
18,000.00 - 25,000.00
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Do you have service support experience and a freight forwarding background in one? We need you! Hit the APPLY button now!
Job Summary
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
Responsibilities
Client Specific tasks
Operations
- Track and trace (tracking shipments and updating their status, etc.)
- Update clients on shipment status and documents required
- Document allocation
- POD/Deliver order update
Posting payable invoices
- Import and Export Coordination:
- Dispatch shipments to trackers
- Follow up on the status of a shipment
- Send advice/escalate if there are delays to the original booking
Customer Service
- Time slot request/booking
- Spot rate/quotation
- Sending emails for lead generation
Responsibilities
- Creating and managing orders for new shipments
- Creating import and export FCL, LCL and air forwarding jobs
- Sending pre-alerts, manifests, arrival notices, forwarding instructions and other documents
- Lodging sea cargo, export customs manifests and PRA
- Coordinate cartage with transport and client
- Answer phone calls and respond to emails from clients
- Create potential clients in Client Intelligence and build a database based on the information provided
- Draft quotes; follow-up feedback on proposals generated
Requirements
- At least 2-years of experience in the same role/same industry is required for this position
- Good customer service skills
- Excellent English skills in both written and spoken
- Ability to cope with repetitive or continuous support queries
- Solid computer skills with the ability to learn new systems quickly
- With positive attitude towards difficult situation
- Willing to work in Cubao or Ortigas Site
- Can start ASAP
- Amenable to morning and weekend schedules
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