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Careers at OBP

Quality Specialist


SALARY:  up to 23,000

As a Quality Specialist, you will be part of the Process Development Team. 

Responsibilities

  • Consistently monitors assigned Staff/Operators and provide feedback to the Reps on the areas that need improvement.
  • Evaluates progress of Staff/Operators performance, quality, etc.
  • Conducts monitoring sessions and communicates changes, updates, etc. based on client feedback.
  • Monitoring requirements must be adhered to on a daily/weekly/monthly basis.
  • Conducts program education classes as directed by Management.
  • Review quality assurance concerns with Team Leaders in a timely and effective manner.
  • Ensures that quality policies and procedures are communicated and followed.
  • Troubleshoots low performing programs and provides suggestions for improvement.
  • Completes all required reporting in a timely and effective manner.
  • Maintains Quality Files for agents including Quality Monitoring Forms, Quality Assurance Agreements, and other required documentation.
  • Perform other duties as assigned.

Requirements

  • Candidate must possess at least a Bachelors/College Degree, Engineering (Others) or equivalent
  • At least 2 years of work experience as a Supervisor, Product Specifications Trainer or QA is required for this position
  • For Internal applicant, no active disciplinary action issued
  • Possesses strong organizational, interpersonal and time management skills
  • Familiarity with Operational Excellence, Continuous/Process Improvement, and Total Quality Management concepts
  • Has excellent & effective written and oral communication skills
  • Strong team player with a high level of professionalism and initiative
  • Willing and able to work on a shifting schedule and during holidays
  • Proficient in a Microsoft Office Environment, specifically Word, PowerPoint, Excel, and Visio
  • Applicants must be willing to work in Ortigas Center, Pasig City

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